Seller Terms and Conditions

* * *


EatNext is a Marketplace based model of Ecommerce, limited its responsibilities and liabilities to the extent of providing an interactive platform on an electronic/digital platform for listing and facilitating between the Food Business Operators and the Customer.

Definitions:

  1. Approved Product/Service: – A product or a service being provided by an FBO and as permitted to trade through the Order Window by EatNext.
  2. Customer: – A person/persons/legal entity who make/intents to make purchase of an approved product/service offered by the FBO.
  3. Food Business Operator: – An Individual/group of persons/ a Legal Entity, who is duly subscribed to these terms and conditions and expressly permitted to trade in respect an approved product/service through the Order window by EatNext.
  4. Order Window: – The Window provided as approved by EatNext for placing orders and only include: –
    • Website as provided by EatNext
    • Mobile application as provided by EatNext
    • Mobile number/numbers/Group as informed by the FBO and approved by EatNext.
    • Social network messenger with ID/IDs as informed by the FBO and approved by EatNext.
    • Platform: – The term platform means and only includes Website and Mobile Application as provided by EatNext.
  5. Price/Charge: – A consideration determined and agreed between EatNext and the Food Business Operator for an approved produce/service being offered by the FBO; and does not include: –
    • Any additional customization charges other than what is approved by EatNext.
    • Discount offered at the end of the FBO without approval of EatNext.
    • FBO shall furnish correct information pertaining to name and style under which FBO carries out business, information regarding registration, geographic address, GSTIN, PAN Details, customer care/dispute resolution contact necessary for enabling Customers for dealing with their grievances. Any incorrect information would make the application liable for rejection. In case, If it is found that FBO has listed on the basis of any incorrect or false information, EatNext reserves the right to delist such FBO without notice; EatNext is duty bound to provide and disclose such information, if demanded by a Customer of an approved product/service, for their information.
    • EatNext is a holder of FSSAI License in the category of Ecommerce FBO for listing services. In relation to all kinds of noncompliance/concerns/ complaints, the liability of EatNext shall be limited the extent it stipulated under the License obtained by EatNext.
    • Food Business operator listed with EatNext shall carry a valid license/Registration Certificate/Permit issued by FSSAI, at all times, in respect of each category of approved product/service being offered by them. It is obligatory for the FBO to renew/revalidate the licenses/Registration Certificates/Permits at all times in the very same name, Style and address using which an FBO is listed with EatNext. Any change in any of the particulars in this respect shall brought to the notice of EatNext within 48hrs of commencement of such change/alterations.
    • By listing in the Order Window, the FBO shall in no manner become a subsidiary of EatNext. The FBO will always be an independent entity and no manner of liability/responsibility/penal consequences in respect of any noncompliance of any statutory mandates be attributable to EatNext.
    • FBO shall, frame, inform and get approval from EatNext of the FBOs policies w.r.t. cancelation, refund, replacement, delay in fulfilling order requirement, delivery/shipment, return charges, additional customization charges before being listed with EatNext.
    • EatNext shall display the approved FBO’s policies while the Customer places an order through the order window and shall make the Customer to acknowledge the FBO’s policies and EatNext disclaimer by ticking a checkbox, before finally placing the orders.
    • As soon as an order is received though the order window in respect of a ready to sell product/service, the FBO shall confirm to the Customer his intention to accept and full fill the order requirement, within the shortest possible time. Any delay in accepting the Order/full filling the order requirement shall be dealt with in accordance with the approved Cancellation/ Delay/Shipping/Delivery policy of the FBO; EatNext shall in no manner be made responsible for the delay in accepting the Order/full filing the order requirement.
    • As soon as an order is received though the order window in respect of an Order which requires customization, the FBO shall communicate with the Customer and negotiate and confirm the Customer the product specifications, time period required and his intention to accept and full fill the order requirement, within the shortest possible time. Any delay/deficiency in accepting the Order/full filling the order requirement shall be dealt with in accordance with the approved Cancellation/Delay/Shipping/Delivery policy of the FBO; EatNext shall in no manner be made responsible for the delay/deficiency in accepting the Order/full filing the order requirement.
    • EatNext will display price of approved product/service in the Order Window as agreed by the FBO and EatNext along with discounts, if any offered by EatNext with prior intimation to the FBO.
    • Before fulfilling the Order requirements, it would be the duty of the FBO to make sure that the payment is complete in respect of the approved product/service. Price/Charges of Additional customization added to the product/service as negotiated between the FBO and Customer shall be additionally collected by the FBO.
    • EatNext shall not involve in collection/disbursement/remittance of statutory payments and any kind of tax, including Goods and Service Tax; such shall be the liability of FBO.
    • Invoice generated in respect of approved product/service shall be strictly in between the FBO and Customer. Any manner of mentioning of particulars or EatNext in invoices shall not be entertained.
    • Quality and specification match of the Order shall be the strict and sole liability/responsibility of the FBO; any complaint with regard to quality and specification shall be dealt with strictly in accordance with the approved policies of the FBO.
    • Cancellation of an order placed through Order window and refund and other incidental actions shall be dealt with by the FBO in accordance with his approved policy disclosed to EatNext at the time of subscription of this form.
    • Though EatNext shall in no manner liable for any kind of compensation/damages arising out of a compliant in relation to quality, product specification, delay, cancellation of an approved product/service, the compliant resolution may be supervised by EatNext limiting the supervisory Capacity to the extent mandated under Consumer Protection (Ecommerce Rules), 2020. The Complaints received at the FBO end and forwarded by EatNext though its grievance redressal cell shall be acknowledged by the FBO within 48hrs of receipt of the complaint and shall disposed of within 1 month receipt of compliant. The outcome of compliant resolution shall be intimated to EatNext within 24hrs of compliant resolution.
    • FBO shall, undertake that the description, images, specification and other contents pertaining to approved product/services provided to display in the platform/order window is accurate and corresponds directly with appearance, nature, quality, specification, purpose and other general features of such approved goods or services.
    • FBO shall undertake that the description, images, specification and other contents pertaining to approved product/services provided for displaying in the platform/order window does not infringe trademark/copy right/trade secrets of third parties; any cost and consequences thereof shall be the liability of FBO in the place of EatNext.
    • Liability for passing off action under law shall be of the FBO, if committed.
    • FBO understands and hereby consent to use the description, images, specification and other contents provided by FBO may be used by EatNext for marketing and promotions, without prior/written intimation of FBO.
    • FBO should not upload Images that are pornographic in nature.
    • FBO Understands and undertakes that the words, figures, letters and combination of words and figures used to denote EatNext by EatNext is the trademark of EatNext and the FBO has no manner of right to use or display it without the prior written consent of EatNext.
    • FBO shall not involve in posting any bogus review, in the order window/platforms provided by EatNext.
    • FBO shall not refuse to take back approved product/service or refuse to refund if approved product or service is found to be defective by the customer.
    • No manner of liability cannot be attributable to EatNext, in the event the Consumer complaints that the materials procured in preparation of the approved product is halal or not halal.
    • In case of any remedial measures/award of compensation/damages and direction to initiate roll back proceedings under the provisions of Food Safety and Standards Act, 2006; rules and regulations made thereunder; Information Technology Act, 2000, the cost and consequences thereof shall be borne by the FBO as the proceedings emanates from the deficiency in the product/service provided by the FBO.
    • Products to be served under restrictions as per the laws prevailing in the areas, from time to time, and banned products shall not be subject matter of the trade through EatNext Platform. EatNext shall in no manner be responsible for contravention of any such law.
    • FBO should ensure that the ingredients and articles of food and livestock which are under its possession at any stage, are in conformity with the requirements specified under the Food Safety and Standards Act, Rules and Regulations.
    • Any packed food articles delivered to costumer by FBO should have a shelf life of 30 percent or 45 days before expiry at the time of delivery to the customer.
    • FBO is allowed to trade only such category of food articles in respect of which license/Registration Certificate/Permit from FSSAI is secured.
    • EatNext will be free and at full liberty to delist any food products listed on their platform, which are not in compliance with the FSS Act or Rules or Regulations made thereunder, without notice.
    • Any dispute arising out of the terms of this subscription form shall be referred and dealt with in accordance with the provision of Arbitration and Conciliation Act, 1996 and the rules made thereunder. EatNext shall be at liberty appoint a sole arbitration for dispute resolution; in such event the award of the sole arbitrator will be final.
    • In the Order window, EatNext will display the terms of disclaimers which would inter alia include, but not exclusive of: –

      EatNext Shall not be responsible for: –

      1. The approved product delivered by the FBO not suiting the Customer requirements, expectations, specifications, customizations and taste.
      2. Certain items displayed in the order window being not available for purchase.
      3. Serving of/with incorrect/defective/delay in approved product/service.
      4. Product liability of approved product provided by the FBO.
      5. The variations in pricing of approved product/service purchased through the Order window and any other similar platform.
      6. Delivery charges levied by the FBO in accordance with FBO’s approved delivery policy.
      7. If the materials procured in preparation of approved product is halal or not halal.
    • Upon listing, EatNext will be at liberty to decide the manner, mode and method in which the FBO is to be displayed in the platform and Order Window.
    • Any information of Customers obtained in relation to an order through the Order Window shall be kept confidential and shall in no manner be published/sold/communicated to any third party.
    • Grounds for delisting shall interalia include but not exhaustive of: –
      1. Furnishing of false information which are necessary as per the subscription form.
      2. Concealment of any relevant information which are necessary as per the subscription form.
      3. Mentioning of any particulars of EatNext in the invoice without prior written consent from EatNext.
      4. Resorting to any manner of unfair trade practice.
      5. Refusal to take back any approved product/service, if found to be defective.
      6. Refusal to refund in accordance with policies approved by EatNext.
      7. Posting of bogus review in the platform/Order window.
      8. Frequent complaints from customers in connection with quality/quantity/cleanliness/delay in delivery.
    • At the time of delisting digital data such as images/videos/customer data/comments/feed backs etc. will not be shared with FBO. However, EatNext is duty bound to erase such data at the end of auditing period/contract period whichever Is later.
    • In the event of voluntary termination of subscription by the FBO; 1 week notice is mandatory and indispensable. In case of compulsory winding up/ closure, by operation of law/force majeure, FBO shall bring the same to the notice of EatNext. In such event, the accounts will be closed within 7 days of such closure; FBO will be entitled to access and download records pertaining to FBO within such time. In the event of voluntary winding up/closure of the platform and Order Window by EatNext, EatNext will be at liberty to terminate the subscription by providing 1 month notice period. In the event of compulsory winding up/closure, by operation of law/force majeure, it is obligatory for FBO to provide 1 month time for exchange of records. In case of termination, whether voluntary/by operation of law, EatNext is entitled to retain copies of such records/information as are necessary for auditing.
    • EatNext reserves its right to recall/modify the terms of subscription at any time with 1 week notice to the FBO.
    • Any dispute which arises between the Product/services or FBO or customer shall be attempted to be resolved by good faith discussions between them.
    • Where the Product/services or FBO or customer are unable to resolve such disputes by good faith discussions within a period of thirty (30) business days from the date of a written notice by either of them notifying existence of such dispute, the Product/services or FBO or customer submit to the exclusive jurisdiction of courts situated at Alappuzha District, Kerala, India.

This document details the Terms of Use for the access or usage of Eatnext (“Platform”), compliance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use. The platform is owned by Dynamic Signature India Pvt. Ltd, a company incorporated under the Companies Act, 2013 having its registered office at Meloot Shalom, Mundancavu P.O., Chengannur, Alappuzha – 689124, Kerala, India.


For the purpose of this Terms of Use, the following explanations may be noted: We / us – Eatnext under the company “Dynamic Signature India Private Limited” governed by board of directors and advisors.

Customer / Customers – Person / Persons, who has / have registered with Eatnext.in and Eatnext mobile applications and are interested to avail services and / or purchase products from or though Eatnext.

Seller / Sellers – Person / Persons / Businesses / Organization / Company / Group / Advertisers, who are registered with Eatnext.in and Eatnext mobile applications for providing services or supply of material as per the directions from Eatnext.

User / Users – Person / Persons, who are connected to Eatnext.in and Eatnext mobile applications platform either customer or seller / both.

When a User avails any of the services as provided by Us through the platform, they will be subjected to all rules, conditions, policies, and guidelines as applicable to the service availed, which shall be deemed incorporated into this Terms of Use. Eatnext reserves the right to change, modify, add or remove portions of this Terms of Use at our discretion and without prior notice to Users. The continued usage or access of the Platform by the User will mean the acceptance and agreement to the revised Terms of Use. The User shall regularly review the Terms of Use for any changes made. The acceptance of this Terms of Use by the User also means the acceptance of other policies of the Platform, including but not limited to, the privacy policy. The Terms as detailed herewith, govern the use of Eatnext and the other products, features, apps, services, technologies, and software, which are offered to public, except wherever separate terms are expressed.


Services Offered

Eatnext serves as a platform, through which customers can purchase products like prepared food and beverages / consumer goods from various sellers who are registered with us. The Purchase of products through the Platform can be completed through the methods of payment offered. The purchase and sale of products through the platform will also be governed by other policies of Eatnext like refund, cancellation policy as described elsewhere in the Platform. The terms of these policies are deemed to be a part of this Terms of Use. Eatnext does not vouch for the reliability or accuracy of Product descriptions as offered on the Platform and does not assume any liability with respect to such descriptions.


Users – Rules and Conduct

Users of Eatnext legally binding contract under the Indian Contract Act, 1872. Use of Eatnext by individuals below the age of 18, or minors, should only be done with the involvement of a parent or a guardian.


If Users make use of content covered by intellectual property rights that we have and are made available in the Platform through the likes of images, designs, videos, or sounds, provided by us, the Platform retains all rights to such content, but not to the content created or shared by the User.


Users can make use of copyrights, trademarks (or similar marks) belonging to Eatnext, only after obtaining prior written Permission from Us. Users must possess prior written permission (or permission under an open source license) to modify, create derivative works of, decompile, or otherwise attempt to extract source code from Us.


The Terms of Use may be updated from time to time to accurately and effectively reflect the Platform’s policies and vision, and such continued Use and Access of the Platform by the Users are considered as acceptance and agreement of the changed terms.

If we determine that users have clearly, seriously or repeatedly breached our Terms or Policies, we are at a liberty to suspend or permanently disable access to their account with Eatnext. We may also suspend or disable accounts of Users who repeatedly infringe other people’s intellectual property rights or where we are required to do so for legal reasons.


The User agrees and accepts that they shall follow and be bound by the following rules of conduct while availing the services of the platform:

The User shall not publish, advertise, or endorse any content on the platform that is illegal, offensive, deceptive, misleading, abusive, indecent, harassing, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (” Objectionable Content “). Users engaging in such conduct shall be barred from the platform in addition to removal of such content.

Users shall not use the Platform for the perpetration or furtherance of any unlawful and fraudulent purposes, which is contradictory to and abuses any policy and rules of the Platform, as well as interrupt or hinder the use of the Platform by other Users.

Users shall not pretend that they are, or that they represent, or impersonate any person or legal entity, or attempt to mislead the platform, or engage in transactions with malafide intentions.


The User shall not use any automatic device, program, algorithm or methodology, or any manual process, to access, acquire, copy or monitor any portion of the Platform or to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to bar any such activity.
\
The User shall not attempt to gain unauthorized access to any aspect of the Platform, or any systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered by the Platform, through hacking, or any other illegitimate means.


The User shall ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations with respect to the use of Our service for purchase, invitation of offers to purchase, and sale of products or services. Users shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.


Users consent to be contacted by the Platform by registering with a valid phone number. Such contact will be limited to updates regarding shipping or delivery, through phone calls or SMS notifications, and will not be used for promotional activities of the same nature.


Content

In no event shall the Platform assume any responsibility or liability for any Content posted by the User or for any claims, damages or losses resulting from the use or appearance of the Content on the Platform.


Eatnext disclaims any guarantees of exactness as to the appearance, size, color and other attributes of the final Product as ordered by the User based on the content on the platform.


All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, “Content”), is a third party user generated content and Eatnext has no control over such third party user generated content as Eatnext is merely an intermediary for the purposes of this Terms of Use. Such Content will become Our property and the worldwide, perpetual and transferable rights in such Content is granted by the customer. We shall be entitled to, in consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content, which are provided to us.


Our customers may use information on the products and services purposely made available on the Platform for downloading, provided that they do not remove any proprietary notice language in all copies of such documents, use such information only for personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, make no modifications to any such information, and do not make any additional representations or warranties relating to such documents.


Disclaimer – Liability and Warranties

Eatnext does not warrant that the Platform will be available, constantly or at all, or that the information as given on the platform is complete, accurate, true, or not misleading in nature. With all products featured on the Platform being governed under various State laws, in instances where the Seller is unable to deliver products due to such laws, the Seller shall engage with the Customer in accordance with the Refund Policy as given in Product description or, in its absence, the general Refund policy of the Platform.


Rules for Sellers.

All registered Sellers shall strictly adhere to the terms and conditions of the agreement entered into with Eatnext. In the event of any conflict between the abovementioned agreement and the Rules given herein, the contents of the agreement shall take precedence over these Rules. Sellers are allowed to list item(s) for sale on the Platform which are in compliance with the Policies that are part of the Terms of Use. All item(s) listed by the sellers have to be legally saleable, and the sellers have to ensure that such item(s) do not infringe upon intellectual property rights, trade secrets, proprietary rights, rights of publicity, or privacy rights, belonging to and exercised by a third party.. The listings must be made in the appropriate categories as made available in the Platform and may only include textual descriptions, graphics and pictures of the item listed for sale. Listings must not be misleading and should be descriptive of the actual condition of the item(s). Listed item(s) have to kept in stock to fulfil sales through the Platform. If the item(s) received by the customer is in a condition that does not match the descriptions given in the listing, the Seller agrees to refund the entire amount received from the Customer. Seller agrees not to list a single product in multiple quantities across various categories on the Platform. Eatnext reserves the right to delete multiple listings of the such listed products listed in various categories.


Eatnext as a Platform for Communication and Transaction

Customers agree, understand and acknowledge that Eatnext is an online platform that enables them to purchase products listed on the Platform by Sellers at the price indicated therein at any time. They further agree and acknowledge that Eatnext is only a facilitator and is not and cannot be a party to or control in any manner any transactions on Eatnext, between the customer and the Seller.

All commercial/ contractual terms are offered, negotiated, and agreed between the Customers and Sellers. These terms include, but are not limited to, price, shipping, delivery, warranties related to the item(s), services related to the item(s), and services related to the item(s) after sales. The Platform is not and cannot be a party to or control any and all commercial/contractual terms agreed upon by the Customers and Sellers in finalising the sale of the item(s), and is not involved in the offer or acceptance of these terms. Eatnext does not hold any rights, titles, or interest over these item(s) and will not be liable or be obligated under any contract between the Customer and the Seller.

The platform does not offer any warranty as to the specifics or general attributes like quality or value of item(s) sold, offered to be sold, proposed to be sold, or purchased through the platform.


Content on the Platform – Copyright and Restriction

The Platform is controlled and operated by Eatnext and products are listed by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Eatnext is solely for personal and non-commercial use. All users are refrained to copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and they must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Eatnext or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use, for which any remuneration, whether in money or otherwise is received, will be a commercial use for the purposes of this clause. It is expressly clarified that customer will retain ownership and shall solely be responsible for any content that is provided or uploaded while using any of our Service, including any text, data, information, images, photographs, music, sound, video or any other material which is uploaded, transmitted or stored while making use of our various Services. However, we reserve the right to use/reproduce any content uploaded by our customers and they agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to us to use the content for reasonable business purpose.


Limitation of Liability

In no event, Eatnext shall be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from (i) the use or the inability to use the Services or Products, (ii) unauthorized access to or alteration of the user’s transmissions or data, (iii) breach of condition, representations or warranties by the manufacturer of the Products(iv) any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service.

Eatnext shall not be held responsible for non-availability of the Eatnext during periodic maintenance operations or any unplanned suspension of access to the Eatnext. The User understands and agrees that any material and/or data downloaded at Eatnext is done entirely at user’s own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Eatnext’s liability shall be limited to an amount equal to the purchased value of Products purchased. Eatnext shall not be liable for any dispute or disagreement between Users.


Eatnext at its discretion may terminate the use of the Platform or any Service by customer and may delete any content or other materials relating to their use of the Service. Eatnext will have no liability to them or any third party for doing so. However, all transactions details may be preserved by Eatnext for purposes of tax or regulatory compliance.


Eatnext may unilaterally terminate user’s account on any event as mentioned in the Terms of Use. Any credits earned through loyalty or referral program, Eatnext credit and pending refunds if any will be forfeited in such case. Refund for such Users shall be at the sole discretion of Eatnext.

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Eatnext make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India may do so on their own initiative and Eatnext is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent of local laws are applicable.


Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Alappuzha. The place of jurisdiction shall be exclusively in Alappuzha of Kerala state.


Legal Disclaimer

Customers hereby acknowledge and undertake that they are accessing the services on the Platform and transacting at their own risk and volition, and are employing the use of their best and prudent judgment before entering into any transactions with Sellers through Eatnext. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between our customers and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. This Platform, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time, shall have any right, title or interest in the products sold through or displayed on Platform vested with Eatnext and Eatnext shall not have any obligations or liabilities in respect of any transactions on Platform.


Customer hereby agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Eatnext within 5 days from the alleged date of delivery of product reflecting on the Eatnext portal. Non notification by customer of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Eatnext disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Eatnext portal.


While we work to ensure that product information in Eatnext is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that described in the Product Listings. Eatnext disclaims any guarantees or exactness of the final Product as ordered by the User based on the content or product description provided by the Seller on the platform. The customers are directed to always read labels, warnings, and directions before using or consuming a product. For additional information about a product the customers are directed to contact the manufacturer.


Restricted Products

Sellers of Eatnext acknowledge and agree to comply with all applicable laws and regulations and with Eatnext policies.


Consequences for Violations

Listing of products in violation of Eatnext policies or violation of applicable laws and regulations may result in actions, such as:

  • Removal of your listing
  • Limits on seller listing privileges
  • Suspension of seller listing
  • Termination of your agreement and such other arrangement with Eatnext; or
  • Informing the relevant governmental, legal and regulatory authorities for necessary action

Eatnext reserves the right to make judgments in its sole discretion about whether or not a listing is appropriate and whether the same is in contravention of Eatnext policy.


Reporting

Eatnext encourages Users to report product listings that violate Eatnext policies or applicable laws at [email protected] with all relevant information, so that we can respond appropriately.


Offensive Item(s)

Item(s) that promote or glorify hatred, violence, racial, sexual or religious intolerance or promote organizations with such views are prohibited from being listed on the Platform.

Item(s) related to terrorist activities including sale of embossed/drawn/art worked products or item(s) relating to current criminals, prisoners, or any terrorist outfits, or of a similar nature are prohibited from being listed on the Platform.

Item(s) that depict children and youth of any gender or sex, in a sexually suggestive manner or a manner that encourages child sex acts, child nudity, child profanity, child drug use or profanity are prohibited from being listed on the Platform.

Listings with graphic pornographic content that include sexual acts, nudity, profanity, drug use or are sexually suggestive, are prohibited from being listed on the Platform.